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You can actually purchase it from our website.
We are registered in Malaysia with SSM (Suruhanjaya Syarikat Malaysia), Registration No.: JR0054466-U
Yes, it is. Our flagship product Tong Xue Ling had been certified by the ministry of health of Malaysia. Approval No: J06P1150420-016615
We do provide wholesale. For more information, please visit the wholesale enquiry
Choose the Natural Tone Products that you would like to buy, and then click [add to cart] to proceed. Click [view cart] or button with cart icon on top right corner of the page to go to your shopping cart page, choose the shipping method if that option is available, and then click on [proceed to checkout] button,
- 1.If you are returning customer, login directly, choose the payment method if that option available, click [place order] and you are done.
- 2.If you are first time shopping at our website, please fill in your personal information on billing and shipping details, check on the checkbox beside [create an account] if you wish to create an account, create a password for yourself. Choose the payment method if that option is available, lastly click on [place order] and you are done.
Only Bank Transfer and Paypal options are available at this moment.
It is absolutely safe. We are not using third party payment system so you do not have to worry about your credit card information being exposed or leaked to public.In the website, you can choose the product that you would like to purchase and select quantity in total. After selecting the delivery method, the total amount of the price will be shown on the webpage.
If you choose Direct Bank Transfer as payment method:
Once you click the [place order] button, we will send a confirmation email to you. Please bank in the right amount to the appropriate bank account and email us the screenshot of the receipt as a proof of your payment. After we have received the full amount of the fee, we will process your order as son as possible.
If you choose Direct Bank Transfer as payment method:
Once you click the [place order] button, we will send a confirmation email to you. Please bank in the right amount to the appropriate bank account and email us the screenshot of the receipt as a proof of your payment. After we have received the full amount of the fee, we will process your order as son as possible.
If you choose Paypal as payment method:
Once you click the [place order] button,the webpage will be redirected to Paypal secure page, login to your Paypal account and complete the payment. We will process your order once the payment is confirmed.
We will email you the latest update of your order (pending payment, processing, shipped, etc..), you can also login to our webpage to check your order status and messages from our admin.
We will notify you the parcel tracking number and the link of the delivery company via email or you can also login to our webpage by checking the message from our admin which will show the parcel tracking number and the link of the delivery company.
As Natural Tone Series Product is made of 100% natural ingredients without preservative of any other artificial additive, the expiration date is relatively shorter. Please refer to the packaging for the best before date.
1.For Tong Xue Ling, as it is liquid drinks, it can be stored up to 6 months if it is kept in refrigerator. Please refer to the packaging’s best before date.
2.For Fenugreek Seed Power, can be stored up to 1 year as it is a dehydrated powdered product.
3.For Spiral Mee Kun (Dried Noodle) can be stored up to 1 year as it is dehydration dry food. Please refer to the packaging’s best before date.
Sorry, we do not accept cash on delivery method.
Sorry, we only do domestic delivery. However, under specific circumstances, we will consider international delivery. Please contact us naturaltone.txl@gmail.com for more information.
The delivery cost is calculated by weight/volume, and the cost depends on the courier service company. We are using Poslaju and Skynet service at the moment. You can choose your preferred courier service company before you proceed to checkout.
The delivery cost for bulk purchase is calculated separately.
The delivery cost for bulk purchase is calculated separately.
Once we receive the full payment, we will send out your order in within 1-2 working days. Holidays and weekends are excluded.
It takes about 1 – 2 working days. Special cases for example, flood, heavy rainstorm, etc. might delay the delivery.
If we do not receive your payment in a week, we will cancel your order.
We will send a confirmation email to you once we receive your payment and we will send out your order as soon as possible.
We will notify you to make another transaction to complete the a full amount of payment. If we do not hear back from you, we will refund the money to you and cancel your order.
What if I was told that I did not make a full payment on the items that I ordered, what should I do?
First, make sure that you have paid the exact amount of money. If you confirm that you paid the full amount, we would like you to contact the bank to provide the details of the transaction. If you confirm that you have not paid the full amount, then you need to pay for the remaining amount.
Please contact us immediately if you think there is product quality issue. We will handle this matter accordingly.
Before we send out our products, we will make sure that all of the products are intact and we will count the products before we pack it into a package. We apologize if products are damaged during shipment. However, we will not be responsible for that.
Please keep an eye on our webpage. If you have signed up an account on our website, we will send out promotion deals and coupons to you regularly.
For any queries, you are welcome to email us at naturaltone.txl@gmail.com. We value every comment and suggestion.
